TEAM DEVELOPMENT

EI refers to how aware we are of our own and other’s emotions and how they may impact our thoughts, decisions and behaviour. Truly effective leaders are distinguished by a high degree of emotional intelligence. This workshop will strengthen your approach in adapting to an emotionally intelligent approach to work issues.

Learning Objectives

  • Describe the elements of EI and how they apply to the workplace
  • Describe the importance and benefits of having a high level of EI
  • Explain how to apply EI to your everyday work activities
  • Understand your area or development with reference to Daniel Goleman
  • Use tools to build a higher level of EI into your working environment
Familiarise your team with the various legislations that promote a safe and equitable workplace, helping them to understand how the law and values/codes of conduct for your organisation work together to support employees. This workshop addresses areas such as Harassment, Bullying and Vilification.

Learning Objectives

  • Explain the legal basis for ensuring a fair and equitable workplace
  • Describe the responsibilities of all employees to promote a safe and equitable workplace
  • Define elements of discrimination, bullying, harassment and vilification
  • Empower individuals to respond effectively to unacceptable behaviour in the workplace
  • List the resources available to help prevent and manage unacceptable behaviours
Effective time management refers to how well a person manages their time within the set number of hours in each day. We all get 24 hours per day and we can choose how to best utilise this time.

This workshop focuses on how we can get more done each day, not necessarily by working harder but by working smarter.  Applying the habits of productive people can support us in becoming time users rather than time wasters!

Learning Objectives

  • Eliminate time wasting activities
  • Learn to get more done each day
  • Develop the habits of highly productive people
Organisations recognise that social media tools are an increasingly important part of the day-to-day social life for many employees. This is not without risk to those individuals using these tools and the community. Much of the information placed on social media may never be deleted and may not be capable of restriction.

Learning Objectives

  • Understand the impact social media can have in a work environment
  • Become aware of various forms of social media
  • Have a clear understanding of the implications of individual actions
  • Familiarisation with the Code of Conduct and policy on Social Media.
Communication is central to all our interactions with people. Good communication with your team can improve relationships, increase productivity and help achieve trust allowing your objectives to be reached. Real communication happens when there is shared understanding – listening is an essential part of communication.

Learning Objectives

  • Identify your preferred communication style using the Communication Style Map
  • Identifying verbal vs. nonverbal communication
  • Dealing with High Conflict Personalities through effective communication
The purpose of implementing graded assertiveness in a work setting is to create a sense of urgency within each interaction.
The level of urgency is increased whilst maintaining a balance of respect and concern. It helps to standardise how we communicate when speaking up about safety.

Learning Objectives

  • Examine the common barriers faced when speaking up for safety in a risk environment
  • Comparisons of industry types working in high risk areas and consider best practice
  • Promote a strategy of words to use to speak up
  • Provide some strategies to address any challenges that may arise
This workshop is designed to understand how conflict can occur in the workplace and provide practical strategies to help combat escalation. Conflict occurs when there is a disagreement between people with different ideas, beliefs or goals. If communication is poor or relationships are strained, or if issues are not dealt with promptly, these disagreements can become more serious, leading to conflict.

Leaning Objectives

  • Understand the stages of conflict
  • Using the coping styles in appropriate settings
  • Apply the 4 steps to resolving conflict within the workplace
  • Understand your preferred coping style toward conflict and how different styles can be used effectively
  • Understand the difference between Task conflict vs Relationship conflict
  • Discuss the pros and cons to avoidance & engagement to conflict
Having conversations which are meaningful, serve a purpose and are directed towards a behaviour or performance which the other person can do something about is important.

Regular meaningful conversations can support teams by taking the blame out of a conversation, with the intention of reaching for a solution and finding a way forward.

Learning Objectives

  • Describe the importance and benefits of running meaningful conversations
  • Explain how to prepare for a conversation
  • Describe the meeting facilitator’s role during a meeting
  • Follow the stages for having a discussion
  • Use tools to prepare, conduct, and follow-up on meetings
By developing our Interpersonal skills, we can promote a sense of wellbeing within the workplace. This workshop looks at common miscommunications which can occur and impact productivity. By making a person aware of these areas, our increased interpersonal abilities can support a healthy, respectful relationship based on trust and understanding.

The content of this workshop aims to provide you with the necessary skills for dealing with the stresses of work, enhancing working relationships and the importance of a supportive team environment.

Learning Objectives

  • Applying “I” statements to advocate your position without diminishing the other
  • Understanding your amygdala hijack and how this can be managed differently
  • The impact of Transactional Analysis within the work environment
  • Understand the dimensions of interpersonal relationships and apply your strengths
  • Techniques for managing disruptive emotions
  • Strategies for ongoing improved communication
Depending on your role and location, being professional may look and feel very different as a result of the needs of the people you support and the role that you do. Most importantly being professional includes being respectful and courteous to fellow colleagues, supporting their needs whilst delivering exceptional service.

Professionalism in the workplace is vital for growth and continuity of service.

Learning Objectives

  • Describe the importance and benefits of being professional
  • Explain how to present yourself more professionally
  • Use tools to prepare, conduct, and follow-up in a professional manner
Depending on your role and location, being professional may look and feel very different as a result of the needs of the people you support and the role that you do. Most importantly being professional includes being respectful and courteous to fellow colleagues, supporting their needs whilst delivering exceptional service. Professionalism in the workplace is vital for growth and continuity of service.

Learning Objectives

  • Describe the importance and benefits of being professional
  • Explain how to present yourself more professionally
  • Use tools to prepare, conduct, and follow-up in a professional manner
This workshop will promote the active use of our vocal skills when on the telephone. Appropriate use of fielding telephone requests both internally and externally is vital in a workplace environment. In some instances callers will want to be heard so using an approach presented in this workshop can help to dissipate frustration.

Learning Objective

  • Handling a caller and their requests
  • Developing your telephone presentation skills
  • Dealing with heightened emotions
  • Building a rapport with the caller